In my long experience HERMES42 performance overflows with superlatives. They're straightforward, efficient, honest, reliable, tireless, never intrude nor arouse suspicion, provide uniquely skilled, experienced, and knowledgeable support, and are great team players who forge superb human relationships. I've literally never been disappointed nor lacked confidence. If all my business and working relationships were this clean and productive work and life would be exceptionally smooth and a continuous treat. My personal advice: Get acquainted with HERMES42 - I doubt you'll ever look back.Bruce CampbellOwner, AirplaneHome
HERMES42 installed the servers my company needed when we moved to our 5th Ave office in NYC. I was the technical support manager for the trading floor of a US subsidiary French bank . Each trader used a turret phone with up to 20 lines each and many direct numbers . HERMES42 did an amazing job installing and programming the entire floor and provided an amazing customer service, working 2 full weeks, including weekends to make sure our team should able to make the move flawless. Our bank was extremely happy with HERMES42, and we're looking forward the next install!William CiesielskaTechnical manager, EXANE.
We were looking for an affordable company and HERMES42 more than delivered. They installed, programmed, and trained our IT staff to manage our accounts, moves, adds, and changes on campus, consisting of our new phone, voicemail, and call center systems. We saw an immediate improvement in helping users and students access a wide variety of options, such as utilizing our new automated-attendants and speech recognition directories on a 24/7 basis. Our call volume improved dramatically, and our social media presence and our followers doubled in only a month. Our campus enrollment has increased significantly. They took the time to understand who we are as a University and gave us a few amazing marketing plans to choose from. We wholeheartedly recommend HERMES42 to everyone we know.Steve FilipelliSystem Engineer, ADELPHI UNIVERSITY
HERMES42 was instrumental in the design, installation, configuration and deployment of 3,000+ digital, 2000+ analog and 100+ IP phones spread across nine WAN inter-connected OXE nodes. Their knowledge of the OXE system, PSTN protocols, networking and his ability to teach engineers how to administer the system were critical components to a successful project. They also served as support engineers for the project post cutover. They were always available to quickly troubleshoot and resolve any issue that arose. HERMES42 detailed knowledge of the OXE system and related components were key in choosing them to continue as our support vendor of choice for several years after the system was installed. HERMES42 always had a positive attitude and was composed even under very pressured circumstances.Tom MariuttoTelecom Senior Manager, PACE UNIVERSITY
Thank you Frank for the great service you provide. It is rare to find a team that is extremely competent, responsive to my “emergencies,” and consistent on all the things you do behind the scenes to keep our systems up and running and secure. You and your team are a gem in an industry where gems are rare. I appreciate all you do for us, and strongly recommend you to others that need excellent server and infrastructure support. I would be honored to provide you a reference if you ever need.Danny ComettoPresident & Chief Technology Officer, STARLIGHT CONSULTANTS, PROVIDENT HEALTHCARE PARTNERS
Starting from scratch, HERMES42 built in few months, a complete infrastructure based on Open Nebula technology. The objective was simple: allow a developer to connect remotely to Alcatel-Lucent Enterprise platforms, pre-installed and configured, to make easy the development of his solution. Using a dedicated virtual lab for a specific period, the developer is able to manage the OXE virtual machine, connect SIP softphones, establish telephonic calls, control them through his application or even update the existing OXE configuration and works with Rainbow users. Everything is working well and is now a key benefit for the well-known Alcatel-Lucent Enterprise Developer and Solution Partner Program (DSPP). Thank to HERMES42.Rachid HimmiDeveloper & Solution Partner Program Director, ALCATEL-LUCENT ENTERPRISE
We contacted Frank (HERMES42) to help us select and set up a complete phone system for our organization after a couple of false starts with commercial off-the self VOIP solutions. Contacting Frank was probably the best decision we've made as we navigate through a period of rapid growth in our company. HERMES42 worked with us like a broker, matching us with the carrier and software solution that best fit our needs, and then leveraging his pre-negotiated pricing on our behalf. But the real value in using HERMES42 has been the phenomenal support we have received. It's as if Frank's team is a part of our staff. Not only did he set everything up for our call center and PBX, and then train us, but Frank has responded to every need and question we've had since inception. I cannot understate this: we have been a pest! We have been demanding! Regardless of the issue, large or small, Frank and his team at HERMES42 have been there for us; whether it's on the weekend or after hours, we get fast solutions by HERMES42 or "represented" escalation to the carrier. In short, our experience with HERMES42 has been exceptional. If you're looking for a business communications vendor, I have no doubt your experience with them would be the same.Dan RudenDeputy Chief of Police